Refunds

When do you get money back?

Refunds are automatic and follow fixed rules. You do not need to do anything:

• The job fails after payment (for example because a step gets stuck): you get the full amount back.
• Fixing does not resolve a finding: you only pay for findings resolved in the rescan. You get the money back for the rest.
• An improvement causes a new serious problem: we revert that improvement and do not charge for it.

How do you get it back?

The same way you paid: if you paid with credit, the credit is returned; if you paid through Mollie, we refund it to your account or card. With every refund you receive a credit note by email; you also find it under "My invoices".

Something wrong?

Use the contact form at the bottom of the helpdesk and mention the order number.