What to do if a result is wrong

Check first

• Did you upload the right file, and is it readable (for example a PDF with text, not a scan)?
• Does the chosen jurisdiction match your situation?
• Which ruleset version is in the report? Every finding refers to the rule and the source.

Report it

If you think a finding is wrong, use the contact form at the bottom of the helpdesk. Mention the scan ID from the report and the finding. We review the report and adjust the ruleset if needed.

A finding that was not resolved when fixing directly is not charged.